• 14 FEB 20


    Pandemic Preparedness Protocol under DORSCON orange

    There is a need for medical practitioners to be on heighten alert for possible cases of COVID-19 pneumonia, given the limited community spread of COVID-19 under DORSCON orange.

    Bethesda will have a screening counter as a triage point for incoming patients and visitors.

    Each patient should be accompanied by a maximum of one other person.

    All visitors & patients will need be screened for fever, respiratory symptoms and travel history.   We will conduct visitor registration with the collection of NRIC and phone contact.

    Bethesda Medical Centre is a

    If you are unwell - Follow Protocol 1

    If your are experiencing symptoms such as fever, cough, sore throat, etc.

    Immediate Actions

    • Keep calm. There is no need to rush to a hospital emergency department to get tested.
    • Visit a Swab And Send Home (SASH) clinic via private transport for a doctor to assess and advise you on your next steps.

    What to expect

    If you are directed to take a test by the doctor

    • While waiting for your test result, you should immediately return home and self-isolate in a room, preferably with an attached bathroom, until you receive your result.
      • If your test result is positive, visit this page for information on your recovery procedure.
        • You should expect to receive an Isolation Order (IO) SMS within 48 hours of your positive test result on HealthHub. If you do not receive an SMS within 48 hours, please fill in this form.
      • If your test result is negative, you can resume normal activities.

    I am physically well but test positive - Follow Protocol 2

    • You should immediately stop going to work and cancel your social activities to protect others from possibly being infected with COVID-19.
    • Stay calm. There is no need to rush to a hospital to get tested. Doing so may expose you to more risk because there may be other infected people there.
    • You should self-isolate for at least 72 hours. This will allow you to safely recover, monitor your health and avoid spreading the virus further.

    Note: If you are aged 60 and above, unvaccinated, and tested positive, please consult a doctor even if you are feeling well

    I am physically well but served with a HRW - Follow Protocol 3

    I am well but am a close contact of a COVID-19 case 

    Individuals who are close contacts of a COVID-19 case, including household members of cases, will be served a Health Risk Warning (HRW) for 7-day ART monitoring.

    I have been served a Health Risk Warning – Follow Protocol 3

    This info is for individuals who:

    • Have received a Health Risk Warning (HRW) via SMS for 7-day monitoring as
      • They have been identified to be close contacts of a COVID positive case on Isolation Order, based on TraceTogether / SafeEntry records, or
      • Are a household member of a COVID positive case on Isolation Order

    Individuals living in the same household as a COVID positive case should ensure their COVID positive household member who has received an Isolation order (IO) has nominated them for a HRW through the link in their Isolation Order SMS.

    Immediate action

    • Acknowledge your HRW by clicking on this link.
    • You are legally required to self-isolate immediately and take an ART self-test within 24 hours.

    Submit your result at this link. Only the first ART result needs to be submitted online.

    What to expect

    • If you need to leave your house, you must do an ART self-test once a day before leaving your house during the 7-day HRW period.
      • If you test ART negative, you can leave your house for normal activities. Do minimise unnecessary social interactions. You must still complete the 7-day monitoring period.
      • If you test ART positive, please refer to this page.
    • If you feel unwell at any point, please refer to this page
    • If you run out of ART kits, you can collect more from a nearby vending machine but must return home immediately. For locations of these vending machines, click here.
    • The rest of your household not on HRW are free to carry out their normal activities.

    When can I be discharged?

    Day 7

    • Do a final ART self-test. You are not required to submit this ART result online.
      • If you test ART negative, you may resume normal activities.
      • If you test ART positive, please refer to this page.

      If you feel unwell, please refer to this page.

    If you think you have been in contact with a COVID positive case, but have not received a Health Risk Warning, monitor your health over the next few days.

    • If you are feeling unwell, including having a fever, cough, sore throat, etc., visit a SASH clinic for a doctor to assess, and advise you on your next steps.
    • If you are well, but are still worried, you can take an Antigen Rapid Test (ART).

    The ABCDs of ART Self-Testing

    A – Act

    • Act if you are worried that you may have COVID-19. Get at least two ART self-test kits to stock up at home just in case you need it.
    • If you had nasal surgery in the last 4 weeks or facial surgery in the last 8 weeks, do not perform any ART self-testing at home. Instead, please visit a licensed ART provider for a private-paid ART to be conducted.

    B – Be informed

    • Be informed and read how to use the ART test kits correctly, according to the manufacturers’ instructions. Instructions and requirements will vary with the brand of kits you purchased.
    • Before you perform the test, please ensure the following:
      • You are in a well-ventilated room (e.g. next to an open window), away from others.
      • Find a flat surface to place your cartridge. You may need a mirror and a timer to guide you.
      • The surfaces used can be easily cleaned and wiped down (your bathroom may be a good place to conduct the test).

    C – Check

    • Check yourself. Clean your hands, swab both your nostrils, read, and check your own ART test according to the manufacturer’s instructions in your specific test kit.

    D – Dispose

    • Dispose of the used test kit properly:
      • Bag all the used items in the test kit into one plastic bag or sealable bag and seal it.
      • Place the sealed bag into another plastic bag.
      • Tie the second bag tightly with a rubber band or cable tie.
      • Throw it into a rubbish chute or pedal bin immediately.
    • If you tested positive, go here.

    Flu Subsidy Scheme




    *📱Gov.sg Whatsapp Subscription*
    Local: go.gov.sg/whatsapp
    Overseas: go.gov.sg/whatsapp-overseas

    *🏥 To find a PHPC clinic*

    *🗺 TraceTogether for Mobile*

    *🏬To check how crowded malls are before going*

    *🌲To check how crowded parks are before going*

    _⚠️Stay home as much as you can, minimise going out to malls or parks unnecessarily_

    *🏭 Businesses to apply exemption for circuit breaker period*

    Please click here for Ministry of Health update regarding Covid-19 situation in Singapore.


    1.   What happens if I make a false declaration on the travel and contact history?

    • The Infectious Disease Act requires a person who has reason to suspect that he is a case or carrier of  COVID-19, or has contact with a person with COVID-19, to act in a responsible manner to not expose other persons to the risk of infection by the disease.

    2.   If patients suspect they have symptoms, can they be encouraged to call the hotline for ambulance to fetch them to NCID / TTSH / KKWCH instead of going to the GP clinics and infecting others in the process?

    • Patients are advised to visit a doctor at a primary care clinic for a medical assessment.
    • Patients should seek medical treatment at the hospitals’ emergency departments only for serious, urgent and life threatening emergencies.

    3.   What should you do if you require certification that you are “free from the COVID-19 virus”?

    • It is currently not possible to confirm this at the point of primary care attendance.

    4.  Should you send your employees / workers to the Hospital to be tested for COVID-19 virus?

    • Hospitals will not be administering the COVID-19 tests to individuals who are well. This is to ensure that medical facilities and resources are focused on unwell individuals who need medical treatment.
    • Do not send workers to hospitals unless it is a medical emergency. If the worker is unwell, employers should send him to a general practitioner to seek medical attention, who will make a proper assessment on whether the worker needs to be sent to the hospital.
    • Employers should monitor the health of their workers by checking their temperatures twice daily and remind them to observe good personal hygiene such as washing their hands with soap frequently.

    5.  What should I look out for after getting outpatient treatment from my GP for URTI / acute respiratory infection symptoms?

    • What you need to do:
      • Please take the medications prescribed for you (if any)
      • Drink enough fluids
      • Maintain good personal hygiene (wash your hands often) and exercise social responsibility
      • Rest at home for 5 days or until the end of your medical leave
      • Do not go out until after the end of your medical leave and only when you feel completely well
      • Please return to consult with your doctor if you are still feeling unwell at the end of your medical leave
      • If you need to leave the house, please wear a surgical mask, especially if you still have cough or runny nose
    • If your symptoms worsen: (E.g. worsening fever (≥38°C), cough, or breathlessness)
      • Call 995 for an ambulance if it is a medical emergency
      • Otherwise, put on a surgical mask and return to the same clinic for a review by private transport; refrain from using public transport (e.g. MRT or buses)


Corporate Health Services

For enquiry on corporate medical services, pre-event ART test, health screening packages (in-house & on-site), on-site vaccination / health education talk, feel free to contact: